FAQ
Frequently Asked Questions
We want every person visiting our store to have access to clear and understandable information that will help them make informed purchasing decisions. That’s why we make every effort to ensure that our answers are complete, accessible and up-to-date. We understand that online shopping may raise various questions, which is why we created this section – so that you can find support and necessary information at any time.
Didn’t find the answer to your question in the FAQ? Don’t worry! Our customer service team is always ready to provide you with personalized assistance. Contact us directly – we will be happy to dispel your doubts and answer any questions. Remember that your satisfaction with shopping in our store is the most important to us, so do not hesitate to ask and share your comments with us.
Free delivery is available for orders over £25. Simply add products worth at least this amount to your basket, and the free delivery option will be applied automatically.
We offer convenient payment options so you can choose the method that works best for you:
- Credit or debit card
- PayPal
- Google Pay
- Apple Pay
If you place your order before 2pm, we will dispatch it the same day. In most cases, your parcel will arrive the next working day. We guarantee delivery within 48 working hours from the time your order is placed.
After placing your order, you will receive an email with a tracking number that will allow you to track your delivery status online.
We offer the possibility of returning products within 14 days from the date of purchase. Products must be unused and in their original packaging.
Changes to the order or its cancellation are possible before it is shipped. Please contact us as soon as possible to make changes.
Yes, we offer specialized food and supplements intended for animals with allergies, health problems and specific nutritional needs.
We are available to you all week long. Contact us by e-mail, telephone or directly via the contact form in the Contact section